Review request flows
WhatsApp, SMS, email or QR requests sent after a visit or order, in your branding.
II. Be trusted
More genuine reviews. Faster replies.
We set up simple ways for customers to leave reviews, reply to every review in your voice, and give you one view of your rating across every platform and location.
Overview
What it is, and why it matters.
Customers compare ratings, read the newest reviews first, and notice how the business replies. A 4.7 with 30 old reviews often loses to a 4.6 with 400 recent ones.
Review management keeps genuine reviews arriving steadily, makes sure every one gets a thoughtful reply, and gives unhappy customers a fast way to reach a manager.
Signs you need it
- Your rating is lower than your service deserves
- Your newest review is months old
- Reviews go unanswered, especially negative ones
- Competitors have far more reviews than you
- You suspect fake or spam reviews on your profile
Explore Review Management
Which review services does your business need?
More genuine reviews, faster replies and clear insight. Choose a service to see how it works.
01 / 08
Review Generation
More genuine reviews from real customers, arriving every week.
Every customer receives a simple review link after their visit or order, by WhatsApp, SMS or email.
Key features
- Automated review requests
- Branded messages
- Timing by visit or order
- Every customer asked, as Google requires
02 / 08
Review Response
Every review answered within 24 hours, in your voice.
Positive reviews get a personal thank-you. Negative reviews get a calm, specific reply and a private follow-up.
Key features
- Replies within 24 hours
- Brand voice guide
- Owner approval for sensitive cases
- Private follow-up
03 / 08
QR & In-Store Review Cards
Make asking for a review part of every visit.
We design QR cards, counter stands and receipt messages that take customers straight to your review page.
Key features
- QR cards and stands
- Receipt and invoice prompts
- Staff scripts
- Print-ready files
04 / 08
Fake & Spam Review Reporting
Report reviews that break platform rules, with evidence.
We document fake, spam, off-topic and conflict-of-interest reviews and report them through each platform's official process.
Key features
- Policy review
- Evidence collection
- Official reports
- Follow-up until resolved
05 / 08
Multi-Location Dashboard
Rating, review volume and reply time for every branch in one view.
Branch managers see their own location, and you see the whole business.
Key features
- Branch-level ratings
- Reply time tracking
- Weekly digest
- Monthly report
06 / 08
Review Insights
Turn what customers say into changes that improve your business.
We group reviews by theme, such as waiting time, staff, price or quality, and show how each one changes month to month.
Key features
- Theme analysis
- Sentiment trends
- Top complaints report
- Improvement suggestions
07 / 08
Platform Coverage
Google, Facebook, Trustpilot, TripAdvisor, Yelp and app stores.
We focus on the platforms your customers actually check before they buy, and make sure each profile is claimed and complete.
Key features
- Platform audit
- Profile claim and setup
- Review link for each platform
- Cross-platform reporting
08 / 08
Review Widgets for Your Website
Show your real reviews on your website, updated automatically.
A widget pulls genuine reviews from Google and other platforms, so visitors see proof right where they decide.
Key features
- Live review widget
- Rating badge
- Placement advice
- Fast-loading setup
What's included
Everything in Review Management.
A route for problems
Every customer gets the review link, and anyone with a problem can also reach your manager directly.
Replies within 24 hours
Every review answered in your voice. Negative reviews get a calm, specific reply and a private follow-up.
Policy-breaking review reports
Fake, spam, off-topic and conflict-of-interest reviews reported to the platform with evidence.
Multi-location dashboard
Rating, review volume and reply time for every branch in one place.
Staff playbook and insights
When and how your team should ask for reviews, plus monthly themes turned into fixes.
How we work
From first call to steady results.
- 1Week 1
Audit
Ratings, review volume and reply rate compared with nearby competitors.
- 2Week 1
Setup
Request messages, QR cards and reply templates prepared for approval.
- 3Weeks 2–4
Launch
Staff briefing, first requests sent, every open review answered.
- 4Ongoing
Reply
New reviews answered daily, problem reviews escalated to you.
- 5Every month
Report
Rating, velocity, reply time and the themes customers mention most.
What we measure
Numbers you can check.
Every report shows these numbers, with your starting baseline next to the latest month.
Platforms and tools
Google Business ProfileMeta Business SuiteTrustpilotWhatsApp BusinessQR review cards
- Average rating
- Per platform and per location.
- Review velocity
- New reviews per week.
- Reply rate
- The share of reviews that have a reply.
- Reply time
- Average hours from review to reply.
- Themes
- The topics customers praise or complain about most.
Example engagement
A typical starting point, and the first 90 days.
Illustrative example · not a client resultThe business
Skin clinic with two branches
Where they start
- 4.1 rating from 60 reviews; the newest is five months old
- No replies to negative reviews
- A competitor nearby has 600 reviews
The 90-day plan
- Days 1–30Reply to every open review; send WhatsApp review requests after each appointment.
- Days 31–60QR cards at reception, staff playbook, report reviews that break Google's rules.
- Days 61–90Monthly theme report to the manager; fix the most common complaint, waiting time.
What we track
- Reply rate
- Every review answered
- Review velocity
- New reviews arriving every week
- Rating
- Tracked monthly per branch against the starting point
FAQ
Review Management questions.
Do you write fake reviews?
Never. We only help real customers leave honest reviews. Fake reviews break platform rules and can get your profile suspended.
Can you delete bad reviews?
We report reviews that break platform rules. Genuine negative reviews stay, and a good reply often earns more trust than the review costs.
Do you only ask happy customers?
No. Google does not allow choosing who gets asked, so every customer receives the request. Anyone with a problem can also reach your manager directly.
Which platforms do you cover?
Google, Facebook, Trustpilot, TripAdvisor, Yelp and app stores. We focus on the ones your customers actually check.
Free audit
Start with a free audit.
Tell us about your business. We review where you stand today and send a written plan for Review Management, whether you hire us or not.
Message us on Facebook ↗Or email [email protected]
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