Brand monitoring
Alerts for mentions of your brand, people and products across the web, social media and review sites.
II. Be trusted
Protect what people read about you.
We monitor what is said about your brand across Google, social media, news and review sites, respond before small complaints become patterns, and build the presence that appears when people search your name.
Overview
What it is, and why it matters.
Before customers buy, they search your name. What they find on the first page of results, in your reviews and under your posts decides whether they trust you.
Reputation management covers listening, responding and building. We catch mentions early, reply in a way that calms things down, and create the profiles and content that put accurate information in front of people.
Signs you need it
- A negative article or post appears when people search your name
- Complaints sit in your comments with no reply
- Your profiles show different details on different platforms
- A public complaint has gone viral, or nearly did
- You are launching, rebranding or expanding and want to start clean
Explore Online Reputation Management
Which ORM services can protect your brand's reputation?
Negative reviews, misleading search results or a sudden complaint online? Choose a service to see how we help.
01 / 08
Review Management
Grow genuine reviews and answer every one, on every platform.
Customers get an easy way to review you after each visit, and your team gets replies drafted in your voice.
Key features
- Review request flows
- Replies within 24 hours
- Policy-breaking review reports
- Multi-platform dashboard
02 / 08
Brand Monitoring
Know when your brand, products or people are mentioned online.
We track mentions across news, social media, forums and review sites, read the tone, and act before small issues grow.
Key features
- Real-time alerts
- Sentiment tracking
- Competitor benchmarking
- Early crisis detection
03 / 08
Crisis Response
A clear plan for the first 24 hours of a public complaint or bad press.
We prepare statements, coordinate replies and watch every new mention until the situation settles.
Key features
- 24-hour response plan
- Holding statements
- Reply coordination
- Post-crisis review
04 / 08
Reputation Repair SEO
Make the first page of results for your name show accurate, positive information.
We strengthen your own pages and profiles so they rank for your brand name, and publish content that deserves a place on page one.
Key features
- Branded search audit
- Profile and page optimization
- Positive content ranking
- Authority building
05 / 08
Negative Content Suppression
Push outdated or misleading results lower by outranking them with accurate content.
Where content breaks platform rules or the law, we request removal through official channels. We never use fake reviews or fake accounts.
Key features
- Removal requests where eligible
- Accurate content publishing
- Rank tracking for each result
- Monthly progress report
06 / 08
Social Media Reputation
Handle comments, messages and complaints on your social pages calmly and quickly.
We set reply rules, clear spam and escalate serious issues to you before they spread.
Key features
- Comment moderation
- Reply guidelines
- Escalation rules
- Response time tracking
07 / 08
Online PR & Outreach
Earn coverage in the publications your customers read.
We find story angles in your business and pitch them to journalists, editors and industry websites.
Key features
- Story angle development
- Press releases
- Journalist outreach
- Coverage tracking
08 / 08
Brand Search Presence
Shape what people see when they search your name: knowledge panel, sitelinks and related searches.
We claim and update your knowledge panel, improve sitelinks, and report search predictions that break Google's policies through its official feedback tools.
Key features
- Knowledge panel claim
- Sitelink structure
- Policy-violating prediction reports
- Branded search tracking
What's included
Everything in Online Reputation Management.
Response playbook
Approved replies and escalation rules for complaints, so your team knows what to say.
Crisis response plan
A step-by-step plan for the first 24 hours of a public complaint or bad press.
Branded search clean-up
Profiles, articles and pages that put accurate information on page one for your name.
Profile consistency
Name, address, hours and descriptions aligned across every platform.
Monthly sentiment report
Volume and tone of mentions, the issues raised, and how each one was handled.
How we work
From first call to steady results.
- 1Week 1
Audit
We search your brand the way a customer would and list every profile, mention and review.
- 2Week 1
Monitoring
Alerts set up for your brand, key people and products.
- 3Weeks 2–4
Respond and fix
Open complaints answered, wrong listings corrected, playbook agreed.
- 4Month 2 onward
Build
Positive content and strong profiles that earn a place on page one.
- 5Every month
Report
Sentiment, response times and page-one results, reviewed together.
What we measure
Numbers you can check.
Every report shows these numbers, with your starting baseline next to the latest month.
Platforms and tools
Google AlertsBrand24 or MentionGoogle Search ConsoleMeta Business SuiteReview platforms
- Page-one sentiment
- Positive, neutral and negative results when someone searches your brand.
- Mention volume
- How often people talk about you, by platform.
- Response time
- How quickly public complaints get a reply.
- Resolved complaints
- Issues closed in public or moved to a private conversation.
- Share of voice
- Your mentions compared with your main competitors.
Example engagement
A typical starting point, and the first 90 days.
Illustrative example · not a client resultThe business
Restaurant group with three branches
Where they start
- A two-year-old complaint ranks third for the brand name
- Hygiene questions under Instagram posts left unanswered
- Different opening hours on Google, Facebook and delivery apps
The 90-day plan
- Days 1–30Set up monitoring, answer open complaints, align every listing.
- Days 31–60Publish a kitchen and hygiene story; strengthen social profiles and a press page.
- Days 61–90Pursue local press coverage; grow fresh reviews at each branch.
What we track
- Response time
- Public complaints answered within 24 hours
- Listing accuracy
- The same hours and details on every profile
- Page-one results
- Tracked monthly as positive, neutral or negative
FAQ
Online Reputation Management questions.
Can you remove negative articles or posts?
We request removal when content breaks a platform's rules or the law, and we help you respond to the rest. We never use fake reviews, fake accounts or threats, because they make problems worse.
How fast can search results for my name change?
Profiles and listings can move within weeks. Pushing down an established negative result usually takes several months.
Who writes the replies?
We draft them in your voice. Sensitive cases go to you for approval before anything is posted.
Do you manage founders' personal reputation?
Yes. The same process works for founders and executives whose name is tied to the brand.
Free audit
Start with a free audit.
Tell us about your business. We review where you stand today and send a written plan for Online Reputation Management, whether you hire us or not.
Message us on Facebook ↗Or email [email protected]
Request ready
Thank you.
We reply within one business day. Watch your inbox or WhatsApp for our message.